Terms and Conditions

Please read these terms and conditions ('Terms and Conditions') carefully. They contain very important information about your rights and obligations, as well as warranty and liability limitations that may apply to you. By accepting the Product(s) purchased from Buena Vida Foods SL (or 'Buena Vida Foods'), you agree to be bound by and accept the terms and conditions set forth herein. Any attempt to alter, supplement or amend this document or to enter an order for Product(s) that is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you and Buena Vida Foods. A binding contract will only be formed upon Buena Vida Foods giving notice of its formal acceptance of an order. An acknowledgment of receipt of an order shall not constitute acceptance of an order. These terms and conditions are effective from 1 May 2009, and are subject to change without prior written notice at any time, at Buena Vida Foods' sole discretion. We strongly recommend that you print a copy of these terms and conditions for your own records.


Definitions

buenavidafoods.com is the online presence and shop of Buena Vida Foods SL, a company incorporated in Spain, whose registered office is at C/ Santa Leonor 22, bajo 1, 28037, Madrid, Spain.

  1. "La Buena Vida", "Buena Vida Foods", "we" or "us" and/or "our" means Buena Vida Foods, S.L. the Product and/or Service vendor;
  2. "User" "you" or "yours" means a natural person or company who orders Products or Services from Buena Vida Foods;
  3. "Contract" is the contract containing these terms and conditions, formed by Buena Vida Foods' acceptance of your order, and credit card or other payment details;
  4. "Products" are the products listed for sale on the Buena Vida Foods website;
  5. "Services" are any services available from Buena Vida Foods made available from time to time through Buena Vida Foods websites, whether those services require a fee to be paid to Buena Vida Foods or not;
  6. "Website" means www.buenavidafoods.com or any successor website used by Buena Vida Foods to provide Products or Services.
Application Of And Changes To These Terms And Conditions

By accessing or using our Website you signify that you have read, understood and agree to be bound by these Terms and Conditions whether or not you are a registered user of Buena Vida Foods. We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these Terms and Conditions at any time without further notice. If we do this, we will post the changes to these Terms and Conditions on the Website and will indicate the date these terms were last revised. Your continued use of the Services or the Website after any such changes constitutes your acceptance of the new Terms and Conditions. If you do not agree to abide by these or any future Terms and Conditions, do not use or access (or continue to use or access) the Services or the Website. It is your responsibility to regularly check the Website to determine if there have been changes to these Terms and Conditions and to review such changes.


Online Shop

Prices and Payment

All prices are in Euros or £ sterling and include Spanish VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards as well as Paypal. We use highly respected payment processing companies regulated by the appropriate Financial Authorities and only those will have access to your payment details. BUENA VIDA FOODS, SL does not have access to your payment details.

Any fraud or potential fraud related to the use of non authorised cards or other means of payments will carry the cancelation of the order and will be prosecuted to the maximum extent of the law. Only the card holder or owner of the Paypal account are allowed to pay for products in our website.


Delivery

We only deliver to certain countries but if you would like us to deliver to a country not listed please contact us and we will definitely try to deliver to you. We cannot guarantee delivery times but we aim to deliver within 2-5 working days in Spain and within 3-21 working days in the rest of countries.


Delivery Costs

The delivery costs are calculated when you add products to your cart and you choose the delivery service that fits your area. Buena Vida Foods reserves the right to cancel an order which delivery does not coincide with the delivery area of the User.


Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch the product to you. Your order’s data is accessible in the "My Account" section and we keep these data in confidence according to our privacy policy. Payment information is not visible or accessible to us; only the payment processor will have secure access to that information.


Cancellation and Return Policy

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification, perishable goods, unsealed goods or goods that by their nature cannot be returned. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned unopened and in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. 


After-Sales Services and Guarantees

La Buena Vida adheres to the highest quality procedures and standards to provide the best user experience possible and offer top quality products. Should you encounter issues with this website, the online shop or the quality of any of our products, please contact us providing all the information related to the issue (reference and batch number in the case of products) and we will use our best endeavours to solve the issue as soon as possible or organise for a refund/new delivery.



Customer Service

Any complaints regarding the goods or services supplied should be made to:

BUENA VIDA FOODS, S.L.
Santa Leonor 22, bajo 1
28037 MADRID. SPAIN
info@buenavidafoods.com
Phone: 0034 913751459

You can e-mail, write, or telephone us with your complaint. Our normal office hours are 9am - 5.30pm Monday - Friday.


Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.



Trademarks


Buena Vida Foods trademarks may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Buena Vida Foods.


Access To The Services

In order to gain access to the Services, the User must:
1. provide all equipment, including a computer and modem, necessary to establish a connection to the Web;
2. provide for the User's own access to the internet and pay any telephone or other connection and service fees associated with such access;
3. pay the Services fees where applicable as determined by Buena Vida Foods from time to time.
4. Written confirmation of subscription to any of the Services shall be provided to the User at the e-mail address supplied during registration.

The User can cancel subscription at any time by giving notice in writing without prejudice to any rights that may have accrued to Buena Vida Foods.

Personal Information

Some Services may require the User to supply certain personal information. In consideration for the use of the Services, the User agrees to:

1. provide true, current, complete, and accurate information about the User as prompted to do so when subscribing for the Services, and
2. maintain and promptly update this information as required to keep it true, current, complete and accurate. Information can be updated through the members section of the Website. Buena Vida Foods accepts no responsibility for any direct or indirect loss or damage suffered by a User resulting from the User's failure to provide Buena Vida Foods with their up to date personal information.

If the User provides any information that is untrue, not current, incomplete or inaccurate, or Buena Vida Foods has reasonable grounds to suspect that such information is untrue, not current, incomplete or inaccurate, Buena Vida Foods has the right to suspend or terminate the User's use of the Services.

All information requested on original sign up shall hereafter be referred to as "Registration Information". This Registration Information will be retained by Buena Vida Foods, and any of its co-branding partners if applicable, for no longer than is necessary to provide the Services to the User.

Unless the User has agreed to the use of the Registration Information for direct marketing purposes by Buena Vida Foods, its co-branding partners or selected third parties, Buena Vida Foods agrees to use the Registration Information only for the purpose of supplying the Services to the User. Users who have agreed to the use of the Registration Information for direct marketing purposes may "opt-out" in writing at any time. Buena Vida Foods does not make any representation or warranty with respect to the content of any direct marketing messages or any goods or services which may be obtained from such third parties, and the User agrees that Buena Vida Foods shall not have any liability with respect thereof.

Buena Vida Foods reserves the right to disclose the Registration Information if required to do so by law or if it believes in good faith that any such disclosure is reasonably necessary for the administration of justice; to enforce the Terms and Conditions; to respond to any complaint received regarding the rights of third parties; or to protect the rights, property, or personal safety of Buena Vida Foods, its users and the public.

User Account, Password, And Security

The User is entirely responsible for maintaining the confidentiality of the User's password and account details, and for any and all activities which occur under the User's account. The User agrees to immediately notify Buena Vida Foods of any unauthorized use of the User's account, password, or any other breach of security known to the User. Buena Vida Foods will not be liable for any loss that the User may incur as a result of someone else using or accessing the User's password or account, either with or without the User's knowledge or consent. However the User may be held liable for losses incurred by Buena Vida Foods or any other party as a result of someone else using or accessing the User's password or account. The User will not use anyone else's account at any time without the permission of that account holder. The User may change his/her password or profile by following instructions on the Website.

User Conduct

You understand that, except for advertising programs offered by us on the Website, the services and the Website are available for your personal, non-commercial use only. You represent, warrant and agree that no materials of any kind submitted through your account or otherwise published or displayed (hereinafter, "post" or "posted"), transmitted, or shared by you on or through the Service will violate or infringe upon the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights; or contain libelous, defamatory or otherwise unlawful material. You may be liable to Buena Vida Foods and any third party whose rights have been violated or infringed by your use of the Services.

In addition, you agree not to use the Site or the Service to:

1. Harvest or collect e-mail addresses or other contact information of other users from the Service or the Website by electronic or other means for the purposes of sending unsolicited e-mails or other unsolicited communications;
2. use the Service or the Website in any unlawful manner or in any other manner that could damage, disable, overburden or impair the Website;
3. use automated scripts to collect information from or otherwise interact with the Service or the Site;
4. upload, post, transmit, share, store or otherwise make available any content that we deem to be harmful, threatening, unlawful, defamatory, infringing, abusive, inflammatory, harassing, vulgar, obscene, fraudulent, invasive of privacy or publicity rights, hateful, or racially, ethnically or otherwise objectionable;
5. upload, post, transmit, share, store or otherwise make available any videos other than those of a personal nature that:
1. are of you or your friends;
2. are taken by you or your friends;
3. are original art or animation created by you or your friends;
6. impersonate any person or entity, or falsely state or otherwise misrepresent yourself, your age or your affiliation with any person or entity;
7. upload, post, transmit, share or otherwise make available any unsolicited or unauthorized advertising, solicitations, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation;
8. upload, post, transmit, share, store or otherwise make publicly available on the Site any private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;
9. solicit personal information from anyone under 18 or solicit passwords or personally identifying information for commercial or unlawful purposes;
10. upload, post, transmit, share or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
11. intimidate or harass another;
12. upload, post, transmit, share, store or otherwise make available content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law;
13. use or attempt to use another's account, service or system without authorization from the other User, or create a false identity on the Service or the Website.
14. upload, post, transmit, share, store or otherwise make available content that, in the sole judgment of Buena Vida Foods, is objectionable or which restricts or inhibits any other person from using or enjoying the Website, or which may expose Buena Vida Foods or its users to any harm or liability of any type.

Buena Vida Foods reserves the right to remove any content posted on the Website which, in its sole discretion, breaches this, or any other, section of the Terms and Conditions.

User Content

You are solely responsible for the photos, profiles, messages, notes, text, information, music, video, listings, and other content that you upload, post on or through the Service or the Website, or transmit to or share with other users (collectively the "User Content"). You may not post, transmit, or share User Content on the Website or Service that you did not create or that you do not have permission to post. You understand and agree that the Company may, but is not obligated to, review the Website and may delete or remove (without notice) any Website content or User Content in its sole discretion, for any reason or no reason, including without limitation User Content that in the sole judgment of the Company violates these Terms and Conditions, or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of users or others. You are solely responsible at your sole cost and expense for creating backup copies and replacing any User Content you post or store on the Site or provide to the Company.

When you post User Content to the Website, you authorize and direct us to make such copies thereof as we deem necessary in order to facilitate the posting and storage of the User Content on the Website. By posting User Content to any part of the Website, you automatically grant, and you represent and warrant that you have the right to grant, to Buena Vida Foods an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide license (with the right to sublicense) to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such User Content for any purpose on or in connection with the Website or the promotion thereof, to prepare derivative works of, or incorporate into other works, such User Content, and to grant and authorize sublicenses of the foregoing. You may remove your User Content from the Website at any time. If you choose to remove your User Content, the license granted above will automatically expire, however you acknowledge that the Company may retain archived copies of your User Content.

Notice

All notices to User shall be in writing and shall be made either via online announcements, e-mail, or conventional mail. Buena Vida Foods may broadcast notices or messages through the Services and such broadcasts shall constitute notice to the User.

Use Of Cookies

Please note that certain portions of the Website may employ cookies (small pieces of data placed on your hard disk drive when you access a website or a certain part of a website) in order to learn more about your browsing habits on such websites and/or to personalize your visit to the website. By accessing our websites, you agree to this use of cookies.

Proprietary Rights To Content

The User acknowledges that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material (the "Content") contained in either sponsor advertisements, or Internet-distributed, commercially produced information presented to the User by the Website or Services, by Buena Vida Foods, our advertisers, or other Users may be protected by copyrights, trademarks, patents or other proprietary rights and laws. The User is only granted a limited personal license for the User's own personal, non-commercial use for the Site and Services unless expressly otherwise authorized by Buena Vida Foods and in particular is only granted a limited personal license to refer to, bookmark or point to any page within the Website, or to download the Content to a single personal computer or to make a printout in respect of a single copy of the Content for personal reference. All copyright and other proprietary notices in the materials must be left intact. The User may not copy, reproduce, distribute, or create derivative works from the Content without expressly being authorized to do so by the relevant copyright owner.

Indemnification

The User agrees to indemnify, defend (at Buena Vida Foods' request), and hold Buena Vida Foods, its parent, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable legal expenses, made or brought by any third party due to or arising out of the User's use of the Services or any part thereof, the violation of these Terms and Conditions or any provision therein by the User, or the infringement or misappropriation by the User, or a third party using the User's computer, of any account or password to access and/or use the Services, or of any intellectual property rights of any person or entity, or the use or misuse by the User or third parties of the User's passwords or accounts.

Complaints Procedure

Any abuse of the Services, including but not limited to the violation of these Terms and Conditions or any provision therein, or the infringement or misappropriation by any User, or a third party using a User's computer, of any account or password to access and/or use the Services, or of any intellectual property rights of any person or entity, or the use or misuse by any User or third parties of a User's passwords or accounts, should be reported immediately to Buena Vida Foods at info@buenavidafoods.com.

Modifications And Discontinuance Of The Services

Buena Vida Foods reserves the right at its sole discretion to modify or discontinue the Website or Services, or any portion thereof, at any time, with or without notice to the User. Buena Vida Foods shall not be liable to the User or any third party should Buena Vida Foods exercise its right to modify or discontinue the Website or Services. No refunds will be granted to any Users who have paid fees for Services in this instance.

Term And Termination

1. Buena Vida Foods reserves the right to terminate all or part of the Services or availability of Products at any time without notice, and without issuing any refunds if the User is in breach of the Terms and Conditions.
2. Buena Vida Foods shall not be liable to the User or any third party for any loss or damage howsoever arising from the termination of the Services or any part thereof.
3. Buena Vida Foods reserves the right to terminate User accounts following the expiry of the subscription period (if any) and to delete all information and files on these accounts if the User does not renew the subscription. The User can renew the subscription within 14 days only, following the expiry of the subscription period. After this 14 day period the User who has not renewed his / her subscription will not be able to access his / her account and all data and information relating to the account will be deleted. The Username will subsequently be made available for purchase by a different User. If the User seeks to renew an expired subscription and account, Buena Vida Foods, at its sole discretion, may allocate a new account to the User.

Third Parties

1. E-mail Marketing Buena Vida Foods and/or third parties may, from time to time, send e-mail messages to the User containing advertisements, special promotions, and other marketing subject to the User's permission. The User must decide to "opt-in" to our e-mail messages during the registration process or through a link on the Website if they wish to receive any e-mail services, newsletters, special promotions or other marketing materials ("Opt-in E-mail Programmes"). Buena Vida Foods has the right to partner with any e-mail marketers to provide these Opt-in E-mail Programmes. User correspondence or business dealing with advertisers or third parties found on or through the Opt-in E-mail Programmes, including payment for and delivery of related goods or services, and any other representations associated with such dealings, are solely between the User and such advertiser or third party. The User agrees that Buena Vida Foods shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.
2. Links The Site or Services may contain images of and links to third party websites ("Linked Sites"). Linked Sites are not under the control of Buena Vida Foods and the User agrees that Buena Vida Foods is not responsible for the content of any Linked Sites. The inclusion of a link does not imply endorsement of the Linked Sites by Buena Vida Foods or any association with its owners or operators. User correspondence or business dealing with advertisers or third parties found on or through Linked Sites, including payment for and delivery of related goods or services, and any other representations associated with such dealings, are solely between the User and such advertiser or third party. The User agrees that Buena Vida Foods shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers or third parties on the Website or Services.

Disclaimer Of Warranties

1. Buena Vida Foods provides the Website and Services on an "as is" and "as available" basis, and the User uses the Website and Services at his/her sole risk.
2. Buena Vida Foods shall not be responsible for the effect or result of the introduction or entry of any virus into the Website and /or one or any of the Services.
3. Buena Vida Foods makes no warranty that the Website or Services will meet the User's requirements; nor that the Website or Services will be uninterrupted, timely, secure, or error free; nor does Buena Vida Foods make any warranty as to the results that may be obtained from the use of the Website or Services; nor as to the accuracy or reliability of any information obtained through the Website or Services; nor that defects in the Website or Services will be corrected.
4. Buena Vida Foods expressly disclaims all warranties of any kind insofar as is permissible by law, whether express, implied or statutory, including, but not limited to, the implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.
5. The User understands and agrees that any Content and/or Material downloaded or otherwise obtained through the use of the Website or Services is done at the User's own discretion and risk. Buena Vida Foods is not responsible for any damage to the User's computer system or loss of data that results from the download of such Content and/or Material.
6. Buena Vida Foods makes no warranty regarding any goods or services purchased or obtained through the Website or Services or any transactions entered into through the Website or Services.
7. No advice or information, whether oral or written, obtained by the User from Buena Vida Foods shall create any warranty not expressly made herein.

Limitation Of Liability

Buena Vida Foods shall not be liable for any loss of use, interruption of business, or any direct or indirect, special, incidental, or consequential damages of any kind (including but not limited to lost profits) regardless of the form of action, whether in contract, tort (including negligence), strict product liability, or otherwise, even if Buena Vida Foods has been advised of the possibility of such damages, howsoever arising, out of use of the Website or Services.

Law

These Terms and Conditions shall for all purposes be governed by and interpreted in accordance with the laws of Spain. The User and Buena Vida Foods agree to submit to the exclusive jurisdiction of the courts of Spain. The place of performance of this Agreement shall be Spain.

Assignment

No right may be assigned, and no duty may be delegated, by the User under this Agreement except upon the written consent of Buena Vida Foods and any attempted assignment and delegation without such consent shall be void and without effect. Buena Vida Foods shall be entitled to assign this agreement. These Terms and Conditions shall be binding upon and shall endure to the benefit of the parties hereto and their respective representatives, heirs, administrators, successors and permitted assigns except as otherwise provided herein.

No Agency

Neither party is, nor will it be deemed to be, an agent or legal representative of the other party for any purpose. Neither party will be entitled to enter into any contracts in the name of or on behalf of the other party, and neither party will be entitled to pledge the credit of the other party in any way or hold itself out as having authority to do so.

Severability

If any of the provisions of this agreement is found by an arbitrator, court or other competent authority to be void or unenforceable, it shall be deemed to be deleted from this agreement and the remaining provisions shall continue to apply. The parties shall negotiate in good faith in order to agree the terms of a mutually satisfactory provision to be substituted for the provision found to be void or unenforceable.

Waiver

Any waiver (express or implied) by either party of any breach of this Terms and Conditions shall not constitute a waiver of any other or subsequent breach. No provision of the Terms and Conditions will be waived by any act, omission or knowledge of a party or its agents or employees except by an instrument in writing expressly waiving such provision and signed by a duly authorized officer of the waiving party. In particular but without prejudice Buena Vida Foods' failure to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Buena Vida Foods in writing.

Titles

The section titles in the Terms and Conditions are solely used for the convenience of the parties and have no legal or contractual significance.

Competition Rules

By becoming a member of Buena Vida Foods you represent that you have all necessary rights, including but not limited to any model release and/or written permission to include photos, videos and text recipes and you hereby grant Buena Vida Foods, and its affiliated companies and divisions, publication and use rights of the submitted materials. This rule also applys to all content uploaded in relation to Competitions run on the buenavidafoods.com website.

By participating in these competitions, all entrants acknowledge and understand that they release and hold harmless Buena Vida Foods, its parent company, subsidiaries, affiliates, directors, officers, employees, agents and advertising and promotional agencies from any and all liability or any injuries, loss or damage of any kind, arising from or in connection with this competition, any third parties' use in connection with or apart from the competition, or the use of any benefit received, and further, from any claims or damage arising from others' use, display, copying, modifying, publishing, exhibiting or creating works from any entries, and further from the decisions of Buena Vida Foods in connection with the competition.

Members agree to abide by and be bound by these official rules and the decisions of Buena Vida Foods, which are final on all matters relating to these competitions. If declared a winner, winners must certify that all uploaded content is original, created and written solely by the entrant, that it is not a derivative work based on the protected work of another, and that no other person or entity holds rights to the uploaded content or any of its components.

The Competition is operated "as is" and Buena Vida Foods is not responsible for any problems uploading or downloading any competition-related information from the web site or for any other technical malfunctions of electronic equipment, computer on-line systems, servers, or providers, or networks, including, the loss, damage, or corruption of entrants' data or information, whether on its own servers, or otherwise. Buena Vida Foods is not responsible for computer hardware or software failures, phone lines, failure of any uploaded content to be received for any reason, including, but not limited to technical problems, traffic, congestion on the internet or the web site, or any other technical problems related to web site including telecommunication miscommunication or failure, and failed, lost, delayed, incomplete, garbled or misdirected communications which may limit a members ability to participate in this Competition. Buena Vida Foods reserves the right to modify, suspend or terminate the Competition in the event it becomes infected by a computer virus or is otherwise technically impaired, and to cancel or suspend the Competition in its entirety should tampering, unauthorized intervention, fraud, technical failures or other causes beyond its control corrupt the administration, security, fairness, integrity or proper play of the Competition. Buena Vida Foods' total collective legal and equitable liability to all entrants arising out of any single Competition is limited to the total prize money to be distributed in connection with such Competition.

Falsifying of Buena Vida Foods accounts or other e-mail accounts in order to gain advantage in the Competition will be seen as a breach of Competition rules and will result in disqualification from the Competition and termination of membership.

Buena Vida Foods reserves the right to disqualify and remove any content that is offensive, or any posting that is not related to the competition or is considered abusive, in Buena Vida Foods' sole and absolute discretion. Buena Vida Foods reserves the right to terminate the membership of a user who violates these rules.

 

Prefer to send us an email or contact us by post?

Maybe you want to include a picture of the yummy Spanish dish you cooked last night, or you just hate filling out forms. No problem, just send us an email or write to us at the address below.

For suggestions, recipes, new products and web related queries:

For comments about products, complaints and other feedback:

For enquiries about buying or distributing our products:

For any other matters:

BUENA VIDA FOODS, S.L.
Santa Leonor 22, bajo 1
28037 MADRID. SPAIN